Shipping & Returns
WHAT DOES SHIPPING COST?
For orders being shipped within the 48 states of the Continental United States or Puerto Rico, ground shipping, please visit our Shipping Information page. Shipping insurance is a service offered for those packages that are lost, stolen, and/or damag
CAN I PAY FOR EXPEDITED SHIPPING?
For full details on expedited shipping options, please visit our Shipping Information page.
WHAT IS A HEAVY ITEM?
"Heavy Items" are items that require extraordinary packaging, shipping or handling. They are subject to additional shipping fees. Orders $99+ that include "Heavy Items" will not be eligible for free or expedited shipping. 1 Heavy item = $12.99. 2+ He
DO YOU SHIP INTERNATIONALLY?
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows InvictaStores.com to provide the best possible user experience to our international customers. Please select the destination b
WHEN WILL I GET MY ORDER?
Once your order is confirmed, please allow 1 to 5 business days for processing and packing before it is shipped. Once the carrier scans your package, you will receive an email with your tracking number. Please note that if you selected expedited ship
MY ORDER IS SHOWING DELIVERED BUT I DIDN'T GET IT. WHERE IS IT?
If your package is marked as “Delivered,” please first check with neighbors, nearby areas, and your leasing office, as carriers may occasionally leave packages there. If you are still unable to locate it, please contact the carrier or your bank for f
WHAT IS YOUR RETURN POLICY?
RETURNS WITHIN THE U.S. Invictastores.com will accept your return for items which have not been worn or have not been altered within 14 days of delivery. Returns received after the 14 days of delivery and/or with any visible wear or alteration will b
CAN I RETURN AN ONLINE PURCHASE IN-STORE?
You may return any eligible item purchased on InvictaStores.com at one of our official retail locations. To return an online purchase in-store, you must first contact our Customer Service department via email at [email protected] or phone at 1 (
WHAT IF I RECEIVED AN INCORRECT OR DAMAGED ITEM, OR AN ITEM IS MISSING FROM MY ORDER?
If you received an incorrect or damaged item, or an item is missing from your order, we ask that you provide images of what was delivered, all sides of the packaging and a full-view image of the packing slip within 3 days of delivery. We will then pr